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Fidelity Bank’s Customers Lament Over Faulty ATM
Millions of customers of fidelity in Nigeria have been experiencing hardship in accessing the bank’s ATM machine over its inability to recognize customers’ face.
The bank customers who thronged the banks ATM across Nigeria expressed displeasure over their inability to make transactions at the automated machine and endless delay.
In Lagos, customers were seen at the weekend on a long queue attempting to make withdrawals, while some who could not withstand the scorching sun left in annoyance.
When THE ENCOUNTER NEWS visited the Idimu branch of the bank along Egbeda, Lagos on Saturday, the customers were seen lamenting about the technical default of the bank’s ATM machines.
Many customers who attempted to use the bank’s ATM at Allen Avenue, Ikeja have their cards rejected by the machine with inscription such as, “dark camera”, camera cannot recognize face”, among others.
The situation remain the same in Ogun state, as our reporters in Sango, and Abeokuta reported that customers experienced horrible situation as many have to make withdrawal or any transactions with the help of torch light or their mobile phone light.
In fact, the bank branch at Joju bus stop, Sango-Ota, Ogun state was deserted by customers who could not withstand the hardship.
In Abeokuta, the Omida-Ibara branch of the bank was beehive of activities as customers have similar experiences, while some waited for about 30minutes to have their face recognized make a transaction, others make use of their mobile phone light to aid ligthening of the ATM camera to detect their face.
However, some private security personnel attached to the bank explained that, the ATM facial detection was recently introduced from the bank headquarters.
A security officer who does not want his name in print, told the customers to bear with the bank as the new development was a nationwide directive to reduce ATM fraud.
Meanwhile, when contacted, the Head of Corporate Communication of the bank, Ejike Ndiulo said the bank is investigating the matter, assuring to get back to our reporter as soon as the investigation is concluded.
A new video has emerged showing two men reportedly kidnapped by Boko Haram insurgents in Borno State, pleading for assistance to secure their release.
One of the captives, former Biu Local Government Area Chairman Hassan Biu Miringa, revealed that their abductors are demanding a $300,000 ransom.
Miringa said he and another individual were taken in December 2025 and have remained in the custody of the militants.
In the video shared by Zagazola Makama, Miringa introduced himself, saying: “I am Hassan Biu Miringa, former Chairman of Biu Local Government from 2020 to 2022. Four years after my tenure, we were kidnapped by the soldiers of Khilafa about two weeks ago. Alhamdulillah, we are still alive, but we urgently need help to save our lives.”
He added that negotiations with the kidnappers had been underway, with some preliminary agreements reportedly reached.
“We have engaged them on four separate occasions and reached an understanding. We appeal to our leaders, especially Borno State Deputy Governor Alhaji Usman Umar Kadafur, the National Assembly representative for Biu, Kwaya, and Shani Hon. Betera Aliyu, as well as our community leaders, to temper justice with mercy and assist us. We are their children and have been working together,” Miringa said.
He confirmed the ransom demand, explaining that each captive is expected to pay $150,000, totaling $300,000 for their freedom, and pleaded for urgent intervention to reunite with their families.
The video highlights ongoing concerns over kidnappings and insecurity in southern Borno State, which have persisted despite government efforts to curb insurgent activity in the region.
The Minister of the Federal Capital Territory, FCT, Nyesom Wike, on Saturday visited Port Harcourt City Local Government as part of his “thank you” visit across Rivers State.
Upon his arrival, a group of women displayed a symbolic gesture of loyalty by spreading their wrappers on the ground for his motorcade.
The women and supporters of the Minister were in a jubilant mode as Wike drove on the wrappers.
Wike has been going around local governments in the state to appreciate them for their support while reeling out moves ahead of the 2027 general elections.
In the course of his visits, the Minister had fired several salvos at political actors in the state, warning that their sudden support for President Bola Tinubu won’t secure them any ticket in 2027.
Wike also renewed rivalry with Governor Sim Fubara over the leadership control of the political space in the state.
The Rivers State House of Assembly has officially reaffirmed that the impeachment proceedings against Governor Siminalayi Fubara and his deputy, Prof. Ngozi Odu, are ongoing and have not been suspended.
The Assembly said the process is still ongoing and is being conducted strictly in line with constitutional provisions.
This was contained in a statement issued on Friday by the Chairman of the House Committee on Information, Petitions and Complaints, Hon. Enemi George.
According to the statement, the impeachment process, which began on Thursday, January 8, 2026, remains on course in line with the 1999 Constitution of the Federal Republic of Nigeria (as amended).
The lawmakers disclosed that separate notices of allegations bordering on gross misconduct have been served on both the governor and his deputy in line with Section 188 of the Constitution.
“The notices of allegations of gross misconduct against the Governor and the Deputy Governor have been duly forwarded to them by the Speaker of the House, Rt. Hon. Martins Amaewhule, and the House is awaiting their responses,” the statement said.
The Assembly maintained that it is constitutionally obligated to act in the interest of the rule of law and ensure that no public office holder acts outside legal boundaries.
Reacting to reports suggesting that the impeachment move had been halted, the House accused some individuals and media outlets of deliberately spreading misinformation to mislead the public and stir tension between the legislature and Rivers residents.
The lawmakers described such reports as false and insisted they would not succumb to intimidation, threats, or blackmail.
“We are aware of renewed attempts by certain persons and media platforms to misinform the public by claiming that the impeachment process has been discontinued. The public should disregard such falsehoods, as the process remains active,” the statement added.
The Assembly reaffirmed its commitment to democratic principles and constitutional responsibilities, stressing that it would not be distracted by what it termed “cheap propaganda.”
It also appreciated the people of Rivers State for their support and prayers amid the ongoing political developments and extended goodwill to Nigerians committed to the nation’s democratic journey.
JomogNews reports that during Thursday’s plenary session, presided over by the Speaker, the Majority Leader, Major Jack, formally read the notice of allegations of gross misconduct against Governor Fubara on the floor of the House.
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