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NCC, CBN Set To Roll Out Refund Framework For Failed Airtime And Data Transactions

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In line with the consumer-focused objectives of the Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN), the two regulators have drawn up a framework to address consumer complaints arising from unsuccessful airtime and data transactions during network downtimes, system glitches, or human input errors.

 

The framework is the outcome of several months of engagements involving the NCC, the CBN, Mobile Network Operators (MNOs), Value Added Service (VAS) providers, Deposit Money Banks (DMBs), and other relevant stakeholders. These engagements were prompted by a rising incidence of failed airtime and data purchases, where subscribers were debited without receiving value and experienced delays in resolution.

 

The Framework represents a unified position by both the telecommunications and financial sectors on addressing such complaints. It identifies and tackles the root causes of failed airtime and data transactions, including instances where bank accounts are debited without successful delivery of services. It also prescribes an enforceable Service Level Agreement (SLA) for MNOs and DMBs, clearly outlining the roles and responsibilities of each stakeholder in the transaction and resolution process.

 

Under the new framework, where a purchaser is debited but fails to receive value for airtime or data—whether the failure occurs at the bank level or with an NCC licensee—the purchaser is entitled to a refund within 30 seconds, except in circumstances where the transaction remains pending, of which the refund can take up to 24 hours.

 

The framework further mandates operators to notify consumers via SMS of the success or failure of every transaction. It also addresses erroneous recharges to ported lines, incorrect airtime or data purchases, and instances where transactions are made to the wrong phone number.

 

Speaking on the development, the Director of Consumer Affairs at the NCC, Mrs. Freda Bruce-Bennett disclosed that the framework also establishes a Central Monitoring Dashboard to be jointly hosted by the NCC and the CBN. According to her, the dashboard will enable both regulators to monitor failures, the responsible party, refunds, and track SLA breaches in real time.

 

“Failed top-ups rank among the top three consumer complaints, and in line with our commitment to addressing these priority issues, we were determined to resolve it within the shortest possible time,” she said.

 

“We are grateful to all stakeholders—particularly the Central Bank of Nigeria and its leadership—for their tireless commitment to resolving this issue and arriving at this framework, and for ensuring that consumers of telecommunications services receive full value for their purchases.

 

“So far, pending the approval of management of both regulators on the framework, MNOs and banks have collectively made refunds of over N10 billion to customers for failed transactions.”

 

Mrs. Bruce-Bennett further noted that implementation of the framework is expected to commence on March 1, 2026, once the two regulators have made final approvals, and technical integration by all MNOs, VAS providers and DMBs is concluded.

 

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How 2018 Federal Legal Advice Exonerated Saraki In Offa Robbery Case

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In light of the Kwara State Government’s fresh prosecution of Dr. Abubakar Bukola Saraki and his successor over the Offa robbery, fresh facts have emerged on why the Director of Public Prosecutions of the Federation, Mr. E. U. (Etsu Umar) Mohammed gave the duo a clean bill of health.

The Federal Director of Public Prosecutions cleared former Senate President Bukola Saraki of involvement in the Offa bank robbery in 2018, citing no evidence of a connection.

It was gathered that the DPP reviewed a 16-page police report prepared and signed by Abba Kyari, a Deputy Commissioner of Police and then head of the Inspector-General of Police Intelligence Response Team (IGP-IRT) at Force Headquarters, Abuja. The report detailed investigations into the April 5, 2018, multiple bank robbery attack in Offa, Kwara State.

The DPP in his first report dated June 22, 2018 and signed on behalf of the Attorney General of the Federation and Minister of Justice, prepared a five page legal advice in which he noted in paragraph 5 (f) that “for the Senate President (Saraki) and the Kwara State Governor (Ahmed), his office is unable to establish from the evidence in the interim report a nexus between the alleged offence and the suspects. Hence, it is our advice that further and thorough investigation in this regard be carried out”.

Following the submission of a second report by the police investigating team to his office on July 27, 2018, the DPP prepared a second legal advice, which was dated August 23, 2018. The three-page legal advice also has only three paragraphs.

In paragraph 3 (vi), he noted that “with regards to the Senate President, Senator Bukola Saraki, since there is no departure from the earlier findings in the interim report, this office is still unable to establish any prima facie case against him for any offences of criminal conspiracy, armed robbery, and culpable homicide punishable with death”.

Both legal advices had recommended six people for prosecution. They are: Ayoade Akinnibosun, Ibikunle Ogunleye, Adeola Ibrahim, Salawudeen Azeez, Niyi Ogundiran, and Michael Adiukwu.

One of the suspects, Michael Adiukwu, later died in police custody, while the other five had since been tried at the High Court in Ilorin.

During the trial, the suspects revealed how they were coerced into incriminating Senator Bukola Saraki.

They mentioned several inducements dangled before them, including money and the promise of a visa to travel out of the country.

The suspects have since been convicted and their convictions confirmed by the Court of Appeal. The matter is now pending before the apex court, the Supreme Court of Nigeria.

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₦400m Ransom Demanded As Gunmen Abduct Another Kwara Ruler

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Terrorists have abducted a traditional ruler in Olayinka community, located in the Ifelodun Local Government Area of Kwara State, Oba Salman Olátúnjí Aweda and are demanding a ₦400 million ransom for his release.

The abduction occurred on April 18, 2026, when armed men, suspected to be militia herdsmen, invaded the community and took the monarch, his wife, and another resident into the forest.

According to JomogNews, residents who witnessed the incident said the terrorists, numbering over 10, invaded the monarch’s residence around Saturday midnight, forced the door open, and abducted him alongside another person in the house.

The assailants reportedly led both victims into the bush.

Chairman of Ifelodun Local Government Area, Mr Abdulrasheed Femi Yusuf, visited the community on Saturday on a sympathy visit and assured residents that efforts were underway to secure the monarch’s release.

“We are deeply concerned about this incident, and we are taking swift and decisive action in collaboration with security agencies,” he said.

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Living Faith Church Founder Declares Week Of Vengeance Against Insecurity Sponsors

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Bishop David Oyedepo, General Overseer of Living Faith Church Worldwide, has declared that bandits and their sponsors will face divine judgment and retribution within seven days.

Speaking on Sunday, April 19, 2026, during a service themed “Covenant Day of Vengeance” at the church’s headquarters in Ota, Ogun State, the cleric stated that those responsible for killings and kidnappings would face imminent consequences.

“I declare judgement on those who caused these tragedies and their supporters in the name of Jesus,” he said.

The cleric further asserted that divine retribution would occur within a short timeframe.

“Unless I am not sent, this will happen in the next seven days,” he added.

Oyedepo also expressed confidence that Nigerians would soon witness outcomes of what he described as divine intervention, noting that the coming days would bring “testimonies of vengeance.”

 

 

 

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