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At UBA Customer Satisfaction Remains Our Number One Priority – Uzoka

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The Group Managing Director/Chief Executive Officer, United Bank for Africa (UBA) Plc, Kennedy Uzoka, has said that the main priority for every staff in the bank is to always ensure customer satisfaction.

This, he said, is crucial for every forward-thinking organisation such as UBA, as the customer remains the undisputed employer.

In a message to all staff to mark the commemoration of the 2021 edition of the Customer Service Week, Uzoka took time to appreciate the staff who have worked tirelessly towards satisfying their customers; and urged them not to rest on their oars.

The Customer Service Week, which is celebrated annually all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.

The theme for this year’s celebrations is ‘The Power of Service’ and underscores the bank’s persistent determination to provide service to customers despite the global pandemic. It also serves as an opportunity to acknowledge the vital role of service in any organisation.

While emphasizing the need for continuous excellent service delivery to customers, he said that UBA has in the last few years embarked on a journey to ensure Excellence, Enterprise, and Execution which is achievable when an institution focuses primarily on satisfying its customers.

He said, “As we continue our journey to becoming Africa’s Global Bank, I would like us to recommit ourselves to the service of our customers, bearing in mind that they are indeed our Undisputed Employer!

“I applaud those of you who have consistently dedicated yourselves to providing our customers with quality service that positions UBA as the bank of choice. You have indeed proven the strength of the UBA family!

“As we celebrate this year’s Customer Service Week, I would like to urge you to be consistent in ensuring that the customer is satisfied at every point. Let us continue to deliver the best banking experience to our customers in line with the ideals of Customer-First Philosophy,” Uzoka stated.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touch points, in 20 African countries.

With a presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services

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EndSARS: CNN, Amnesty International Must Apologise To FG -Lai Mohammed

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The Federal Government has demanded an apology from Amnesty International, CNN and DJ Switch for misleading the world that there was a massacre at the Lekki Toll Gate on Oct. 20, 2020.

The Minister of Information and Culture, Lai Mohammed made this demand on the occasion of the first year anniversary of the famous #EndSARS protests in Nigeria.

According to the Minister who spoke during a press conference in Abuja on Wednesday, CNN, Amnesty, and DJ Switch are all guilty of spreading fake news.

Mohammed maintained that there was no massacre of Nigerian youths at the Lekki Toll Gate incident during the protest last year and the trio mentioned only gave false and misleading reports.

The Minister insisted a professional analysis of what transpired at the Lekki Toll Gate revealed that the military didn’t massacre anyone while if truly there was any killing as widely reported, the families of the victims and those affected would have appeared with evidence before the Judicial Panel of Inquiry.

Not done, Lai Mohammed further accused the trio of spreading ‘tales by moonlight’ about what he described as the phantom killings at the Lekki Toll Gate during the EndSARS protests last year.

He said: “…During the sitting, CNN was summoned but it never showed up, thus missing a great opportunity to prove its allegation of massacre at the toll gate. Also, Amnesty International had a golden opportunity to convince the world, but it rather opted for issuing meaningless press releases.”

“In its latest attempt to grasp at straws and redeem whatever is left of its battered credibility on this issue, CNN has continued with its baseless report that soldiers shot at protesters. In a report currently running on the network, CNN brazenly and unashamedly held on to its flawed narrative, relying on an unidentified mother whose son was reportedly shot dead at Lekki, but without convincing evidence of who shot him dead. The same CNN that tweeted on Oct. 23rd 2020 that 38 people were shot dead at Lekki is now struggling to convince the world that one boy was killed at Lekki. What a shame!”

“The testimony of ballistic experts before the Judicial Panel of Inquiry in Lagos contradicts the tales by the moonlight by Amnesty International, CNN, a runaway DJ, and their ilk.”

 

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BREAKING: Police Arrest #EndSARSMemorial Protesters At Lekki Tollgate

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Operatives of the Lagos State Police Command have arrested two protesters at the Lekki tollgate where the #EndSARS Memorial Protest is scheduled to hold in the state today.

One of those arrested claimed to be a journalist while the other was seen carrying a placard.

The police had reportedly warned that anyone seen at the tollgate without an ID card will be arrested.

The arrested journalist told newsmen that he works with LegitTV and that his phone, driver’s license and other documents were taken away from him.

Speaking from a Lagos State Task Force van where he was kept by the police, the journalist who identified himself as Abisola stated that he lost his ID card in transit.

About 30 police trucks and armed personnel are currently at the tollgate to enforce a ban on protests issued by the police command.

A car procession in honour of those believed to have lost their lives at the tollgate when soldiers dispersed #EndSARS protesters on October 20, 2020, is scheduled to hold at the tollgate today.

What #EndSARS protests were about

The #EndSARS protests which were held in October 2020 were against the activities of the now-disbanded Special Anti-Robbery Squad, a unit of the Nigeria Police Force which was accused of police brutality.

The epicentre of the protests was the Lekki tollgate in Lagos where many youths gathered day and night to air their grievances against police brutality and bad governance.

They were dispersed from the location by gun-wielding soldiers on October 20, 2020, an action which some quarters believe led to the loss of lives.

This was followed by the destruction of private and public properties by hoodlums in Lagos, an incident that informed the latest warning issued by the police in the state.

PUNCH

 

 

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Police Threaten To Punish Inspector For Voting At APC Congress

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The Zone 1 Command of the Nigeria Police Force, Kano, on Tuesday said its attention had been drawn to a trending picture on the social media, of a police inspector casting his vote at the Kano State congress of the All Progressives Congress alongside his principal, the state party chairman, Alhaji Abdullahi Abbas.

A statement by the Zonal Public Relations Officer, DSP Abubakar Ambursa, added that the inspector had been identified as Bashir Mohammed of the Special Protection Unit, Base 1, Kano.

According to the statement, the Inspector is attached to the Government House, Kano, from where he was deployed to work with Abbas as a security aide.

“In view of this seemingly unprofessional conduct of the inspector, the AIG (Assistant Inspector General of Police) has referred the matter to the Zonal X-Squad for investigation.

“If the inspector is found to have committed the offence, appropriate disciplinary action will be taken against him,” the statement said.

The police assured members of the public that further development on the matter would be communicated.

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