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Polaris Bank Celebrates Customers And Staff On Customer Service Week

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Polaris Bank, in commemoration of the 2023 Customer Service Week, is celebrating its customers and staff for their patronage and commitment to service excellence over the years.

The official 2023 Customer Service Week theme is: ‘Team Service’. The global week-long event will be held from October 2 – 6, 2023.

The celebration is an annual event highlighting the importance of customer service, the staff members who deliver exceptional support daily, and the esteemed customers whose continued loyalty and patronage are the basis for business success.

The ‘Team Service’ theme is particularly unique, being an important reminder that no matter where frontline reps are working, their job titles, or how they serve customers, everyone is on the same team.

Polaris Bank’s entrenched culture of customer appreciation earned it ‘the most improved Bank under the retail segment in the 2022 KPMG Customer Experience Survey Result, moving up five places to sixth position and 3rd level under the SME segment, respectively.

Speaking on the significance of Customer Service Week, Polaris Bank’s Group Head, Customer Experience & Value Management, Bukola Oluyadi, said customers and staff are integral parts of the Bank’s system, and both are well valued and celebrated.

Oluyadi expressed appreciation to customers for their patronage, stating, “As customer preferences evolve in this digital era, we will continue to explore innovative ways to serve and delight them to the best of our abilities”.

She also commended the staff of the Bank across the country for their dedication to duty, noting that: “Our resolve as staff is to continue to deliver solutions that excite customers who patronize us. Our robust customer service delivery underscores the magic of our services, delivered by a team of dedicated staff,” she added.

Polaris Bank, adjudged Digital Bank of the Year in 2021 and 2022 by Business Day’s Banks and Other Financial Institutions (BAFI) Awards, is a customer-centric Bank positioned to deliver industry-defining products, services, and platforms across all the key market segments.

 

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Fidelity Bank Empowers SMEs With Business Management Systems  

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Small and Medium Enterprises (SMEs) have been encouraged to adopt digital tools to enhance their operations and drive sustainable growth.

This call was made during the Fidelity SME Empowerment Program 2025, held on Wednesday, July 23, 2025, at the bank’s dedicated SME Hub in Gbagada, Lagos.

The event, which drew a large turnout of entrepreneurs and stakeholders, marked the official launch of Fidelity Bank’s initiative to equip 100 growth-ready SMEs with ERPRev-enabled POS systems and business support tools—at no cost to the beneficiaries.

Welcoming guests, Dr. Nneka Onyeali-Ikpe, Managing Director/CEO of Fidelity Bank Plc, represented by Mr. Stanley Amuchie, Executive Director/Chief Operations and Information Officer, emphasized the bank’s commitment to SME development:

“At Fidelity Bank, we believe SMEs are not just the backbone of our economy—they are the architects of innovation, resilience, and inclusive growth. Through the Fidelity SME Empowerment Program (FSEP), we are providing 100 entrepreneurs with the tools, training, and support they need to thrive in today’s digital economy.”

Through the initiative, benefiting businesses will receive: a fully-installed POS desktop system, ERPRev business software, receipt printer and barcode scanner, inventory data input support, financial and bookkeeping training, branding and onboarding support, six months of post-installation monitoring; and a free Fidelity POS with instant settlement.

The three-day program features high-impact trainings, masterclasses, and networking opportunities designed to spark innovation, build partnerships, and unlock new markets.

 

L – R: Divisional Head, Product Development, Osita Ede; Executive Director -Lagos and SouthWest, Ken Opara (both of Fidelity Bank Plc); Chief Executive Officer, Manmark, Adaonah Kene-Uyawune; Executive Director/Chief Operations and Information Officer, Fidelity Bank Plc, Stanley Amuchie; Deputy Director and Lagos State Manager of SMEDAN, Bunmi Kole-Dawodu; and Divisional Head, Brands and Communications, Fidelity Bank Plc, Meksley Nwagboh; at the Fidelity SME Empowerment Program 2025 in Lagos, recently.

Speaking at the event, Mrs. Adaonah Kene-Uyawune, CEO of Manmark -Fidelity Bank’s strategic partner, noted, “This digital transformation initiative is a game changer. It replaces manual bookkeeping with a unified system that simplifies accounting, inventory, HR, and profitability tracking. These tools are not handouts—they are instruments for long-term business success.”

According to the Nigerian Bureau of Statistics, SMEs make up 96% of all businesses in the country, employ over 80% of the workforce, and contribute nearly 50% to the national GDP. Despite their critical role in the economy, many still rely on manual processes that hinder efficiency and limit access to finance.

Fidelity Bank’s intervention is therefore both timely and strategic—providing SMEs with the digital tools and support they need to streamline operations, improve transparency, and unlock new growth opportunities.

Ranked among the best banks in Nigeria, Fidelity Bank Plc is a full-fledged Commercial Deposit Money Bank serving over 9.1 million customers through digital banking channels, its 255 business offices in Nigeria and United Kingdom subsidiary, FidBank UK Limited.

The Bank is the recipient of multiple local and international Awards, including the 2024 Excellence in Digital Transformation & MSME Banking Award by BusinessDay Banks and Financial Institutions (BAFI) Awards; the 2024 Most Innovative Mobile Banking Application award for its Fidelity Mobile App by Global Business Outlook, and the 2024 Most Innovative Investment Banking Service Provider award by Global Brands Magazine. Additionally, the Bank was recognized as the Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence and as the Export Financing Bank of the Year by the BusinessDay Banks and Financial Institutions (BAFI) Awards.

 

 

 

 

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Polaris Bank Commits To continuous Investment In Journalism Excellence

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Polaris Bank is set to host the 2025 edition of its Annual Media Capacity Seminar on July 17, 2025, from 10:00 AM to 1:00 PM.

This year’s seminar is themed: “Empowering Journalists in the Digital Age: Storytelling, Tools & Transformation”, and will feature two distinguished facilitators: Taiwo Obe, Founder and Director of Journalism Clinic, and Abayomi Adisa, a Senior Journalist with the BBC.

Now in its 11th year, Polaris Bank’s Media Capacity Seminar has grown into a flagship media education initiative supporting journalism excellence and professional development across Nigeria. Since its inception in 2015, the program has trained over 5,500 journalists, equipping them with the contemporary knowledge and tools needed to thrive in an evolving media landscape and AI era.

The 2024 edition, held in a hybrid format, recorded over 500 participants and focused on “Integrating AI Tools in Contemporary Media Practices for Innovation and Excellence.” Participants gained insights into data journalism, fact-checking, multimedia storytelling, and the responsible use of artificial intelligence in the newsroom.

Building on last year’s success, the 2025 edition will explore critical aspects of modern journalism, including digital storytelling, transformative newsroom practices, and emerging tools that can help journalists remain relevant in practice and impactful in today’s information age.

Attendance at the seminar is free, but registration is mandatory. Interested participants can still register via bit.ly/PAMC2025.

Polaris Bank remains committed to promoting responsible journalism through robust, consistent and premium media education and investing in initiatives that foster a more informed and progressive society.

 

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Union Bank Strengthens Public-Private Partnership At Maiden International Civil Service Conference 

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Union Bank, one of the nation’s most respected financial institutions, reinforced its commitment to national progress as a proud partner of the inaugural International Civil Service Conference held on June 25 and 26, 2025 at the Eagle Square Arena, Abuja.

 

The conference, themed “Rejuvenate, Innovate & Accelerate,” convened civil servants, policymakers, and development partners to drive reforms and digital transformation in Nigeria’s public service.

 

Organised by the Office of the Head of Civil Service of the Federation and the Global Government Forum UK, the conference highlighted critical priorities such as strong inclusive leadership, fostering an agile and digital culture, and effective public service delivery structures that transcend organisational silos. These closely align with Union Bank’s expertise in delivering innovative digital banking solutions and supporting public sector efficiency.

 

In a statement to the media, Mannir Ringim, Executive Director, North and Public Sector, said: “At Union Bank, we believe in the transformative power of public-private partnerships. Our support for this landmark conference underscores our dedication to modernising Nigeria’s civil service through innovative financial solutions and digital platforms that foster transparency and efficiency.”

 

Union Bank’s participation reflects its leadership in public sector collaboration, and this support for the International Civil Service Conference attended by President Bola Ahmed Tinubu and senior public sector leaders from across Africa, reinforces the Bank’s role as a key enabler of Nigeria’s development and sustainable economic growth.

 

 

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