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MTN & Other Telcos’ Data Price War Hurts Telecoms Service Quality In Nigeria
Data price ‘war’ among telecoms operators is one of the major causes of poor service quality faced by Nigerian subscribers, especially in the download and upload of content. But while consumers have enjoyed the conflict and its attendant slash in prices, they have had to endure drop in quality and speed.
Speed is the performance of a connection based on the number of bytes per second that data travels to and from a user’s device. Depending on the type of connection, the speed differs dramatically; the download rate is higher than the upload because a short request to the website (upload) results in a much larger download of Web pages, images and videos.
As at October, the Nigerian Communications Commission (NCC) statistics showed that the country had 123 million Internet subscribers, largely via the GSM platform (narrowband), while broadband users were 72 million. It should, however, be noted that there were dual users.
The claim of 4G service offerings by operators has equally not assuaged the pains of subscribers when it comes to quality, as speed remains unsatisfactory. According to OpenSignal, in 2018, Nigeria ranked 75th out of 77 countries in the quality of 4GLTE network offerings.
A November speed test survey carried out by Ookla put global average download speed at 30.93Mbps, while upload speed is 11.38Mbps. In the survey, Nigeria ranked 107 out of 139 countries at 16.74Mbps. According to Ookla, a Seattle, USA-based firm, South Korea and Qatar ranked first and second respectively with 117.79 Mbps and 77.07 Mbps download speeds.
Checks by The Guardian showed that while operators have cut down prices amid offerings of several bonuses, subscribers are unable to enjoy the packages either because they get exhausted too quickly or are fluctuation-prone, leaving users frustrated.
While this ‘snail speed’ offering persists, Nigeria also ranked 10th among countries with the most affordable data prices in Africa. According to Research ICT Africa, data price is relatively cheaper in Nigeria.
Research ICT Africa noted that data pricing remains a contentious issue on the continent where average incomes are low and where a significant portion of paycheques are often spent on mobile communication costs, including data.
In the survey, West Africa’s prices were varied, with low prices in Guinea ($2.20), Nigeria ($2.78) and Burundi ($3.02). In Benin, Niger and Senegal, it is also quite affordable at $3.39 for 1 Gbyte. But the price for 1 Gbyte of data is higher in countries such as Sierra Leone ($6.56) and Togo ($8.48). Some of the most expensive prices across the continent were in this region. For example, in Guinea-Bissau, it’s $16.95, Chad ($11.87) and Mauritania ($9.78).
Nigeria’s $2.78 (over N1,000) is in tandem with checks carried out by The Guardian when comparing the prices. The checks revealed that most of the Mobile Network Operators (MNOs) have slashed their prices by half. For instance, 1.5GB, which was sold for as much as N3000 some six months ago now goes for between N1,200 and N1,500 depending on the network. In fact, on the MTN network, subscribers can get 4.5GB for N2,500 and 8GB for N3000, depending on the plan.
Globacom has a number of data plans suited to different groups of individuals on Android, iPhone, Blackberry and other smartphones. They include N100 for 100MB, which lasts for two days, especially for students. It also has the same plan for daily users.
Apparently, because of its submarine cable system and huge bandwidth capacity, Glo also offers 2GB/N1000 for 30 days. On the network, subscribers who are willing to pay N2,500 can get 7.2GB data valid for 30 days.
Airtel has various plans, from daily 50MB for N100 to 16GB for N8000 with a validity of 30 days, among others. 9Mobile customers can enjoy 10MB, 40MB for as much as N50 and N100 respectively. The telecommunications firm, which used to be the toast of subscribers of data services before it faced some challenges about two years back, also offers 11.5GB for N8000 and 15GB for N10,000.
Internet Service Providers (ISPs) are not left out. For instance, Spectranet sells 8GB for N3,000; 10GB for N3,500; 14GB for N5,000 and 30GB for N7,000. Smile Communications offers 1GB for N1,000; 2GB for N2,000; 10GB for N9,000 and 15GB for N10,000.
While the prices continue to vary and steeply fall, customer satisfaction is also nose-diving. To buttress this, ‘Trend Analysis on Complaints Received from January 2018 to October 2019’ by the NCC showed that complaints about poor quality of service both on voice and data topped the platform.
A report from the UK-based price comparison website, Cable, revealed that Nigeria’s Internet download speed is one of the slowest in the world. According to the report, Nigeria’s Internet download speed is ranked 176th of 207 countries measured globally.
The report further showed that it takes an average of over seven hours (7:18) to download a High Definition (HD) movie of 5GB in Nigeria. This means that Nigeria’s Internet download speed has nosedived in the past two years from 95th in 2017 to 176th in 2019.
A telecoms expert, Kehinde Aluko, while describing the report as apt, said lack of access and slow Internet connectivity, apart from hampering economic growth and job creation, also inhibit Nigeria’s move to keep up with global trends on innovations and creativity.
On the price war, which supposedly is a contributing factor to the quality of service, the chief executive officer of Spectranet, Ajay Awasthi, in an interview with The Guardian, said war of any kind is destructive by nature, and a price war is no exception.
Awashti, who called for a review of the suspended Data Price Floor policy, described price war as a shortsighted ploy to gain market share. “It may be touted as a ‘customer friendly’ move. But over a period of time, a price war results in a significant destruction of value for the industry, forcing the players to degrade quality of services. A price war is not sustainable in the longer term and is a lose-lose proposition for both the operators and the customers,” he said.
The Spectranet CEO explained further: “The hapless customers finally end up at the receiving end and are made to suffer through poor quality of service. For our firm, we stay committed to providing high quality, high speed broadband to our customers. We believe in delivering a superior customer experience through better understanding of their needs and through differentiated tariff plans backed by excellent customer service.”
Explaining how Internet speed affects the economy, a telecoms expert, David Venn, said: “If a subscriber is located in an area with access to faster technologies such as fibre or 4G, he will have a fast Internet access at home and business. For instance, let’s say the average Internet speed in Nigeria is 3.9Mbps. But if you are in Lagos, you could choose to buy a 4G connection and experience 10 to 20Mbps. If faster speeds are available, you do not need to worry about the average speed, hence it should not be a cause for slowing down economic activity.”
Venn continued: “However, if you live or work in an area without fast access, then, for certain types of business, this would be an impediment to growth. Note also that if you do not have a fast access, your average speed is likely to be considerably worse than the nation’s average, because that’s the way averages work. This is the ‘Digital Divide’.”
The president, Association of Telecommunications Companies of Nigeria (ATCON), Olusola Teniola, in one of his interviews with The Guardian, believed that with increases in Internet speed, there is a corresponding increase in efficiency and productivity in the workplace where ICT is embedded. He argued that with interconnected systems and collaborative working relationships in place, it is important that ideas, innovation and development are harnessed in a speedy manner, not only to secure the intellectual patent rights, but to also fully leverage the multiplier effect that digitalisation brings to the value chain that might already be in place.
Meanwhile, the executive vice chairman of the NCC, Prof. Umar Danbatta, said that experience of early depletion and rise in data consumption by telecoms consumers may not necessarily be the results of illegal deductions or sharp practices by mobile network operators.
Danbatta, at a recent telecoms gathering in Abuja, spoke on what the NCC had been doing in key areas of its regulatory mandate which include reduction of cost of data, stemming the tide of ‘illegal deduction’ of data, improving service quality, as well as efforts to ensure a continuous compliance with the maximum two per cent Call Drop Rate (CDR) directive to telecoms operators on quality of service.
- Culled from the GUARDIAN

News
LASG Announces Resumption Of Monthly Environmental Sanitation For April 25
The Lagos State Government has officially announced the reintroduction of the monthly environmental sanitation exercise, set to resume on Saturday, April 25, 2026.
This marks the return of the state-wide cleaning culture nearly ten years after its suspension in 2016.
Residents are expected to clean their surroundings, clear drainage channels in front of their homes, and dispose of waste responsibly as part of efforts to improve environmental hygiene and tackle waste management challenges.
The Commissioner for Environment and Water Resources, Tokunbo Wahab, on Saturday, disclosed the development in a statement, explaining that the exercise would officially restart later in the year.
“I am pleased to inform all Lagosians that the monthly environmental sanitation exercise will resume effective Saturday, 25th April 2026, holding on the last Saturday of every month from 6:30 a.m. to 8:30 a.m.
“During this period, residents are enjoined to clean their surroundings, clear drainage channels in their frontages, and dispose of waste properly as a civic responsibility.”
Wahab urged residents to view the initiative as a shared duty toward building a healthier city, stressing that the government would ensure strict compliance.
“This exercise is a collective responsibility and a vital part of our commitment to a cleaner, healthier, and flood-resilient Lagos. And it shall be backed with the full enforcement weight of the Lagos State Government,” he said.
Explaining the significance of reintroducing the sanitation culture, the commissioner said the state was returning to a practice that once formed part of Lagosians’ lifestyle.
“Let me formally say this and say it boldly. Mr Governor and his deputy are taking a very audacious step. For those who don’t know, prior to 2016, we had a culture that emphasised cleanliness as next to godliness.
“Once every month, we took our time to clean up our surroundings and then maintain them sparkling. However, for some years, we stopped it.”
He said the absence of the exercise had contributed to mounting environmental pressures in the state.
“Now, waste, debt, and environmental challenges have become an existential challenge to us as a state. It’s taken us over a year to debate, talk, and agree that it’s time to reintroduce a monthly environmental sanitation,” Wahab said.
Appealing to residents for cooperation, he urged Lagosians to dedicate a small portion of their time each month to environmental cleanliness.
“It’s a plea that it is time for us to give up just one or two hours a month. In our marketplaces, every Thursday, we observe environmental cleanliness. But this time, we are saying as a state, let us sit back once a month and observe the cleanliness of our environment as we used to before 2016.”
JomogNews reports that the monthly sanitation exercise, previously held on the last Saturday of every month between 7 a.m. and 10 a.m., was suspended in November 2016 following a legal pronouncement restricting movement during the exercise.
The suspension later coincided with growing waste management concerns, including clogged drainage channels and indiscriminate refuse disposal across parts of the state.
News
States, LGA Now Have More Allocations — Tinubu Urges Media To Demand Accountability
President Bola Tinubu has urged the media to extend their scrutiny to State and Local Governments, noting that his administration’s reforms have significantly increased their financial allocations.
During an interfaith breaking of fast with media executives on Friday, the President emphasized that sub-national governments now enjoy greater financial autonomy and should be held accountable for grassroots development.
Tinubu said his administration’s economic reforms, especially the removal of the petrol subsidy, have increased funds available to states.
“We have opened up the principle of federalism to the extent that local governments are now getting their money. But how they use it is in your hands, so don’t bombard me alone. Look at local governments too, and equally, the sub-national,” Tinubu said.
“Today, there is no state that is borrowing to pay the salaries of employees. Yes, we can complain that it is not enough. We can complain we are not where we should be, but we have to manage what we have to sustain today, survive tomorrow, and make progress”.
Tinubu commended the media for criticising his government, saying it challenged and provoked him to serve Nigerians better.
“Thank you for inspiring me and challenging me in critical moments of my life. If I look at various barrages of negative comments as opposed to positive aspects of the assignment, I shouldn’t be standing here. That is the truth,” the president said.
“You didn’t spare me, but you challenged me, provoked that intellectual curiosity of a leader that must perform. There is no morning that I ever leave my house without going through the newspapers. It’s an addiction. I read all of you, it might not be in full detail, but the headlines, the ones that hit me.
“Leadership is about taking responsibility to make decisions at the right time. Otherwise, it’s a failure. At the time, we had to confront the subsidy. Nigeria was on the verge of bankruptcy.
“But having asked for the job and getting it, I cannot look back other than make corrections as I move along, save the nation, bring it back from the brink. Today, I can stand proudly before you that we are back from that brink.”
Tinubu added that he will continue to do his job with “patriotic dedication” to improve Nigeria.
News
I Delivered $15m Agency Cash To Ex-NIMASA DG Akpobolokemi, EFCC Witness Tells Court
A prosecution witness, Captain Ezekiel Bala-Agaba, testified in a Lagos Federal High Court on Thursday, that he personally delivered $15 million in cash to former NIMASA DG, Patrick Akpobolokemi.
The witness, Bala-Agaba, a former Executive Director of Maritime Safety, Shipping Development and Marine Operations at NIMASA, made the disclosure while testifying before Justice Ayokunle Faji of the Federal High Court in Lagos.
Captain Agaba, who appeared as the 15th prosecution witness, told the court that funds meant for pipeline surveillance were withdrawn from NIMASA’s accounts, converted into dollars, and handed over to Dr Akpobolokemi.
According to him, the money was taken to a Bureau de Change, which converted it into $15 million before the cash was delivered to the NIMASA office on Burma Road, Apapa, Lagos.
He said he subsequently took the money to the office of the then Director-General.
“The money was sent to a Bureau de Change, which later brought the dollar equivalent to our office at Burma Road, Apapa, Lagos. I asked my Personal Assistant, Ekene Nwakuche, to carry the bag and follow me to the Director-General’s office,” he told the court.
The witness explained that he collected the bag from his aide before entering the office.
“When we got to the door of the Director-General’s office, I collected the bag from him and asked him to wait outside. I then personally delivered the sum of $15 million to the Director-General.”
The witness was initially a defendant in the case but later opted to testify for the prosecution.
While being led in evidence by prosecuting counsel, Suleiman Suleiman, he explained the chain of command within NIMASA and how financial approvals were processed in the agency.
According to him, the Director-General is the overall head of the agency and issues instructions to directors, who then implement policies in line with the NIMASA Act.
He told the court that he chaired the agency’s Intelligence Committee, which was responsible for certain security-related operations.
“As chairman of the committee, I oversaw its activities and reported directly to the Director-General, Dr. Patrick Akpobolokemi,” he said.
During the proceedings, the witness was also shown a document containing a letter from Access Bank to the Economic and Financial Crimes Commission (EFCC) detailing transactions in NIMASA’s accounts between 2013 and 2015.
When asked how much money he took to the former Director-General, Agaba replied: “$15 million.”
After listening to the testimony, Justice Faji adjourned the matter until April 22 and 23 for cross-examination of the witness.
The EFCC had in December 2015 arraigned Dr. Akpobolokemi and seven others before the court on a 30-count charge bordering on conspiracy, fraudulent conversion of funds and money laundering.
Those charged alongside the former NIMASA boss include, Warredi Enisuoh, Governor Juan, Ugo Frederick, Timi Alari, as well as Alkenzo Limited and Penniel Engineering Services Limited.
They pleaded not guilty to the offences.
The anti-graft agency alleged that the defendants conspired to divert funds running into over N1.15 billion under the guise of providing security intelligence in Nigeria’s maritime domain.
According to the EFCC, the NIMASA Intelligence Committee allegedly received N1,153,000,000 between December 2013 and July 2015.
Investigations further revealed that several companies contracted to execute the intelligence operations were either unregistered or lacked the capacity to perform the services, while some were allegedly linked to the defendants.
The prosecution also alleged that the defendants nominated or owned many of the companies used to execute the contracts.
One of the charges stated that the defendants conspired to commit offences punishable under the Money Laundering (Prohibition) Act, 2012.
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